Privacy policy

1. The controller of personal data processing who organizes events at Theatre Ģertrūdes ielas teātris is association “TARBA” (hereinafter – GIT, Event Organizer), registration no. 50008104501, address: 101a Ģertrūdes Street, Riga, LV-1001; e-mail address: kase@git.lv, tel. 22020616.

2. The personal data processor who ensures the operation and maintenance of the ticket sales system www.biletes.git.lv and is responsible for the use, processing and secure storage of personal data used in the ticket sales process in accordance with the requirements of the General Data Protection Regulation (hereinafter – the Regulation) and in accordance with the regulatory enactments of the Republic of Latvia, is LLC “DIVI GRUPA” (hereinafter – the Merchant), legal address: Avotu Street 40-33, Riga, LV-1009; e-mail address: biletes@git.lv, tel. 25440073.

3. The Merchant provides ticket sales for events organized by theatre Ģertrūdes ielas teātris (performances, concerts, guest performances, co-production performances and other services) through the ticket sales system www.biletes.git.lv.

4. Buyers – natural persons who purchase tickets and gift cards at the GIT box office or www.biletes.git.lv using the ticket sales system of the GIT unified network (hereinafter – the System) and receive GIT ticket sales and customer support services (hereinafter – the Service).

5. Personal data – any information relating to an identified or identifiable natural person (data subject). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier. Data is registered in the system in accordance with Paragraph 11 of this Privacy Policy.

6. The Buyer may express their consent by registering in the System and agreeing to these terms in the section "My profile", or in person at the GIT box office by filling in and signing the consent form. By confirming the consent, the Buyer:

  1. agrees to the processing of personal data specified in Paragraph 11 of these Regulations in the System,

  2. certifies that the consent is given by a person not younger than 13 at the time of consent,

  3. affirms that consent given is free, unambiguous, informed and specific.

  4. If the Buyer's consent has not been received by June 15, 2018, the Buyer's previously registered personal data in the System will be deleted.

7. The controller stipulates that personal data may be transferred to data processors other than the Merchant only for the purpose of providing mobile and e-mail marketing services (sending text messages and e-mails to all who have given consent to such data processing).

8. In addition, GIT informs that for the purposes of the Service, the personal data of the Buyers may be transferred to third parties, such as payment card processing companies, banks, debt collection. GIT is also obliged to transfer data to state or municipal institutions in the cases specified in regulatory enactments.

9. Legal basis for the processing of personal data: the consent of the Service user – the Buyer; the legal and legitimate interests of GIT to ensure the Service; the enforcement of the laws and regulations binding on GIT.

10. Given the Buyer's choice and consent, the Buyer's personal data may be transferred for storage in the System database for the following purposes of providing the Service:

  1. enable Buyers to pay for GIT tickets electronically via the GIT single ticketing system (System) or in cash by paying at the GIT box office;

  2. to ensure the delivery of electronic GIT tickets, gift cards to the e-mail specified by the Buyer;

  3. to ensure the exchange of purchased tickets or a refund in case the event is postponed or cancelled;

  4. To warn the buyer if there is a change in the course of the GIT event (the show is cancelled, the time of the show is changed).

11. The Buyer may agree to the transfer of their data for processing in the following extent:

  1. When purchasing GIT tickets online, mandatory registration data: name, surname, e-mail. Voluntary data: telephone number.

  2. When purchasing tickets at the GIT box office or by reserving tickets by telephone at the GIT box office, mandatory registration data: name, surname and at least one means of communication: telephone number or e-mail.

12. The Buyer may give consent for the following purposes of data processing: Informing the Buyer about GIT special offers, promotions and deadlines for paying for bookings.

13. The Buyer has the opportunity to purchase tickets anonymously, without registering their data at all, at the theatre’s box office. In case the Buyer chooses to purchase tickets online at www.biletes.git.lv using the System, the specifics of the Service mean that the Service cannot be provided without the transfer of the following personal data for processing: name, surname, e-mail. It is not possible to buy GIT tickets anonymously online.

14. The Buyer can delete or edit their data at any time.

15. The Buyer has the right to request and receive information regarding the processing of the Buyer's personal data:

  1. Request information on what personal data is available to “TARBA”, how it is processed: a response shall be provided no later than within ten working days.

  2. Request information to whom the personal data has been transferred (data controllers): a response shall be provided no later than within ten working days.

  3. Independently correct any inaccurate personal data in the System, for example, in case of change of contact information (phone, e-mail, etc.), by logging in and performing relevant actions in the System through the user’s account in the section "My profile": deadline for completion of the action – immediately after performing the independent actions.

  4. Independently change the consent for the data transferred for processing by choosing a different scope of consent, changing the previously chosen purposes of processing (see Paragraph 12), or change the scope of consent in person at the GIT box office: deadline for completion of the action – immediately after the independent actions or in person request GIT at the box office.

  5. Request to correct inaccurate personal data, for example, in case of change of contact information (phone, e-mail, etc.), by writing to kase@git.lv or in person at the GIT box office: deadline for completion of the action – no later than within five working days or immediately, when making a request in person at the GIT box office.

  6. Request to delete personal data by writing to kase@git.lv or in person at the GIT box office: deadline for completion of the action – no later than within five working days or immediately, when making a request in person at the GIT box office, except for the situation described in Paragraph 16.

  7. To delete personal data independently by logging in and performing the respective actions in the System through the user’s account in the section “My profile”: deadline for completion of the action – immediately after performing the independent actions, except for the situation described in Paragraph 16.

  8. In case the Buyer who has purchased tickets online deletes their user account from the System, information about changes in the course of the event will not be sent.

16. A restriction on deleting the Buyer's data from the System is valid until the end of the event or until the cancellation of the event for which the Buyer has purchased tickets online, retaining the following Buyer's data and details: name, surname and e-mail, as well as information about the relevant purchase.

This is necessary to be able to prove the fulfilment of counterparty obligations in the following cases:

  1. When the Buyer indicates that they have not received their tickets (the Merchant has a legitimate reason to keep information about the e-mail to which the tickets have been sent, and since the ticket contains the name of the Buyer (not the payer), to keep this data as well), enabling the Merchant to resend tickets upon such a request by the Buyer.

  2. In case an event is cancelled to return the money to the Buyer. In this case the Merchant is entitled to request that the Merchant be contacted via the same e-mail or telephone registered in the System, as there is no other way to verify the identity of the Buyer.

17. The Buyer's data in the System will be stored for 3 years after the last authorization in the System. Before deleting data, the Buyer will be sent a notice about deleting personal data (user account) from the System. If the Buyer wishes to keep their data in the System, the Buyer will have to give their repeated consent to the terms and conditions of purchase and use of GIT tickets and privacy policy.

18. The Buyer has the right to request GIT to access and rectify or delete the data subject's personal data, or to restrict the processing to the data subject, the right to object to the processing, as well as the right to data portability.

19. The Buyer has the right to submit a complaint to the supervisory authority. If the Buyer has any questions about the processing of personal data, the Buyer must contact GIT by writing to kase@git.lv (the answer will be provided within 10 working days). If the Buyer is not satisfied with the received answer, the Buyer has the right to submit a complaint to the Data Inspectorate.

20. Contact information of the data protection specialist: e-mail: kase@git.lv.

Buyers liability

1. By giving their consent, the Buyer undertakes to comply with the following conditions for the purchase and use of tickets.
2. The Buyer can purchase tickets after registering or logging into the system by entering the username / e-mail and password and selecting the event and number of tickets.
3. The Buyer is responsible for the veracity of the information provided.
4. The buyer chooses the type of ticket: standard price, pupil / student (discount applies to pupils, full-time students and ISIC card holders), pensioner (discount also applies to people with disabilities) or teachers’ ITIC cardholders. Tickets purchased at a discount are valid only when presented together with the appropriate ID card. If the Buyer is unable to present a valid ID card to the ticket controller at the venue together with the discounted ticket, the Buyer will have the opportunity to pay the difference between the full ticket price and the discounted ticket price at the GIT box office, allowing the Buyer to attend the selected event.
5. 10 (ten) minutes are given for the payment of tickets placed in the shopping cart of the Buyer from the moment when the first ticket is added to the shopping cart. Payment for the purchase can be made using a payment card (VISA, VISA Electron, Maestro, MasterCard) or Swedbank BankLink, SEB E-Link. The use of payment card and / or payment card data issued to another person, including for the purchase of goods and services, is illegal.
6. Tickets in the ticket sales system www.biletes.git.lv can be purchased by Buyers who use payment cards issued by in EEA (European Economic Area) countries, including the Baltic States, Russia, Belarus, Ukraine and Kazakhstan.
7. If the Buyer has not completed the payment within 10 (ten) minutes, then the purchase of the selected tickets is not confirmed and all tickets added to the shopping cart are returned for sale (therefore, the Buyer must repeat the purchase process).
8. The buyer has the opportunity to delete individual tickets from the shopping cart.
RECEIVING TICKETS
1. Performance tickets that have been paid for can be received:
• At the Theatre Ģertrūdes ielas teātris box office (Ģertrūdes Street 101a, courtyard house, 2nd floor) on show days one hour before the start of the show, box office tel. 22020616, e-mail: kase@git.lv;
• In PDF format, sent to the e-mail address specified by the Buyer when registering in the System; and in the section “My purchases” at www.biletes.git.lv after logging in, if the Buyer wishes to print the ticket independently or present it electronically.
2. If the Buyer in the ticket sales system has chosen to receive the purchased tickets at the Event Organizer's box office, but for any reason has not claimed them in time (arriving at the GIT box office no later than half an hour before the event) and / or does not attend the event, then the money for the purchased tickets is not returned. Buyers are asked to meet the deadline to avoid being late to the event.
3. Tickets are issued at the box office upon presentation of an ID (passport, eID card or driving license). Tickets are issued only to the person who is registered as the Buyer for the respective purchase at www.biletes.git.lv. If the Buyer wants the tickets to be issued to a third party, then the Buyer must contact the Event Organizer and find out whether this is possible.
4. No later than one hour from the moment of purchase, the Buyer will be sent an e-ticket generated by the System to their e-mail. The ticket is available at www.biletes.git.lv in the section “My purchases” after logging in and is sent to the e-mail specified by the Buyer as a PDF document. Upon arrival at the show, the e-ticket can be presented electronically or the Buyer may print the ticket, making sure that the ticket text and QR code are clearly legible and available for presentation before entering the show.
5. The copying and reselling of the e-ticket is prohibited!
6. In case the ticket is not successfully generated for the Buyer within an hour (not available in the section "My purchases" or received by e-mail in PDF format), the Buyer is asked to contact the Merchant by calling +371 25440073 or writing an e-mail to biletes@git.lv.

Ticket receiving

1. Performance tickets that have been paid for can be received:
• At the Theatre Ģertrūdes ielas teātris box office (Ģertrūdes Street 101a, courtyard house, 2nd floor) on show days one hour before the start of the show, box office tel. 22020616, e-mail: kase@git.lv;
• In PDF format, sent to the e-mail address specified by the Buyer when registering in the System; and in the section “My purchases” at www.biletes.git.lv after logging in, if the Buyer wishes to print the ticket independently or present it electronically.
2. If the Buyer in the ticket sales system has chosen to receive the purchased tickets at the Event Organizer's box office, but for any reason has not claimed them in time (arriving at the GIT box office no later than half an hour before the event) and / or does not attend the event, then the money for the purchased tickets is not returned. Buyers are asked to meet the deadline to avoid being late to the event.
3. Tickets are issued at the box office upon presentation of an ID (passport, eID card or driving license). Tickets are issued only to the person who is registered as the Buyer for the respective purchase at www.biletes.git.lv. If the Buyer wants the tickets to be issued to a third party, then the Buyer must contact the Event Organizer and find out whether this is possible.
4. No later than one hour from the moment of purchase, the Buyer will be sent an e-ticket generated by the System to their e-mail. The ticket is available at www.biletes.git.lv in the section “My purchases” after logging in and is sent to the e-mail specified by the Buyer as a PDF document. Upon arrival at the show, the e-ticket can be presented electronically or the Buyer may print the ticket, making sure that the ticket text and QR code are clearly legible and available for presentation before entering the show.
5. The copying and reselling of the e-ticket is prohibited!
6. In case the ticket is not successfully generated for the Buyer within an hour (not available in the section "My purchases" or received by e-mail in PDF format), the Buyer is asked to contact the Merchant by calling +371 25440073 or writing an e-mail to biletes@git.lv.

Sellers liability

1. The Merchant has right to cancel any purchase if there are reasonable grounds for suspecting that the transaction is fraudulent.
2. The Event Organizer reserves the right to limit the number of tickets that one Buyer can buy for one show. The buyer is able to purchase tickets to different productions, as well as tickets to performances at different times and places at once, in accordance with the restrictions set by the Event Organizer. It is the responsibility of the Merchant to accurately and clearly indicate the restrictions on the number of tickets to the Buyer, if such have been set by the Event Organizer.
3. The Merchant does not verify the Buyer's right to purchase discounted tickets. Discounted tickets are valid only together with supporting documents (pensioner, student, etc. ID cards). If a discounted ticket is purchased inappropriately, it is not valid. Purchasing such a ticket does not guarantee entry to the event. The right to enter the event with a discounted ticket is checked by the ticket controller of the Event Organizer, inviting ticket holders to present a pensioner's, student's or other ID card together with the ticket.
4. In case of problems or questions about use of the ticket sales system www.biletes.git.lv, the Buyer can contact the Merchant by calling +371 25440073 (weekdays 09:00-18:00) or writing an e-mail to biletes@git.lv.


JSC “Development Finance Institution Altum” supports the European Social Fund project “Support for Social Entrepreneurship” No. 9.1.1.3/15/I/001.